Soft Skills: The Often Overlooked Skillset in the World of Work
- By Joyce Boone
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- 30 Jun, 2017
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There is an abundance job seekers today, seeking entry-level as well as management positions. Despite this, managers and customers alike have complained that employees and managers, while having technical skills, often lack adequate soft skills to perform at successful levels in the workplace.
These soft skills include communication, time management, conflict
management, etiquette, and leadership. For employees, educational leaders, and
managers, it is critical in a rapidly changing work environment to foster
trust, accountability, and open communication in the workplace.
From the human performance practitioner’s standpoint, after establishing a systematic method of assessment for each set of stakeholders, a pattern can be established to extend it to other organizations and stakeholders, promoting alignment between expected results, workplace training, and actual outcomes in the workplace. With a cultural sensitivity of the differences among groups, this pattern can be applied internationally as well as globally.
People everywhere know when their needs and interests are being respected and everyone wants to be heard and valued. Through an openness of heart and mind and a willingness to learn from others, managers and workers can learn to interact positively in the workplace, creating successes that all can be a part of.
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What else do you love about blogs? Let me know!